Bendigo and Adelaide Bank announced two big outsourcing deals on 9 April 2026. It signed a seven-year deal with Infosys and a six-year deal with Genpact. The bank said the changes would affect jobs in its technology and business operations teams. It did not say how many jobs at first.
Key Facts
- Date: 9 April 2026.
- Infosys: A seven-year technology services partnership.
- Genpact: A six-year business operations partnership.
- Customers: 2.9 million, the bank said.
- Jobs: Workforce changes in technology and business operations. Numbers were not given in April.
- Later: In September 2026, the AFR reported the bank was preparing up to 140 job cuts.
What the Bank Said
Chief Executive Richard Fennell said: “Decisions that impact our people are never easy.” He said the bank was “committed to leading these changes with compassion, care and respect”. He said the detailed design was not finished, and the bank would consult staff.
Why It Is Happening
The bank said this is the next phase of its Productivity Program. It wants to work faster and use global skills, including AI talent. It said customers should get quicker onboarding and better support.
Local Impact
The Bendigo Advertiser reported a union warning that eight jobs were cut locally in the productivity push.
Frequently Asked Questions
Who is Bendigo Bank partnering with?
Infosys for technology and Genpact for business operations.
Will jobs be cut?
The bank said workforce changes would affect some teams. The AFR later reported up to 140 job cuts.
How long are the deals?
Seven years for Infosys and six years for Genpact.
Conclusion
The bank says the deals will help it improve. For staff, it means a time of change and uncertainty.
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