On the afternoon of April 13, 2024, Scentre Group retail manager Joseph Gaerlan, the chief warden of Westfield Bondi Junction
He assumed that this information had been relayed to the police but did not instruct the control room operator to do so.
In the days following the attack, he reported hearing that there had been “a man with a knife” and a “possible fatality” during the call.
It took seven minutes for Westfield’s emergency response leader to arrive at the control center after the first radio call for help during the deadly stabbing spree.